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The Business Resource Centre

Quality systems, business processes and the skills your people need to make it all work.

Contact Us Today and Learn How We Can Help You and Your Organization.

Latest News

Latest Edition of ISO 13485 - Website Blog - Feature

Latest Edition of ISO 13485

May 30, 2016
The latest edition of ISO 13485, the internationally recognized quality management systems standard for the medical device industry was published in March 2016. Read more about some of the changes and how you can take initial steps to prepare...
What was Old is New Again - Website Blog - Feature

What Was Old Is New Again

May 30, 2016
Just about the time we get comfortable with what we’re doing – there is change...
Audit - Magnifying Glass - QR Email

Audit Scenario - Product Realization

May 30, 2016
Review our audit scenario and compare your answer to the expert…
Practical Process Approach (Part 3) - Website Blog - Feature

The Practical "Process Approach" (Part 3)

April 6, 2016
In Part 2 of this series of articles we began to get into the details of identifying your organization's processes. This gives us the big picture...the "map of Canada". To connect all the pieces you need to move into more detail...
Communication Requirements - Website Blog - Feature

New Communication Requirements

April 6, 2016
The new ISO 9001:2015 standard addresses communication requirements under clause 7.4 Communication. This is the equivalent of 5.5.3 Internal Communication in ISO 9001:2008, but with some specific planning requirements and more of a proactive approach to communication.
Audit - Magnifying Glass - Website

Audit Scenario - Measurement

April 6, 2016
Review our audit scenario and compare your answer to the expert...
Audit - Magnifying Glass - QR Email

Audit Scenario - Internal Audits

January 27, 2016
Review our audit scenario and compare your answer to the expert...
10 Building Blocks - Feature - Website Blog

10 Building Blocks for a "Quality Culture" (Part 2)

January 27, 2016
In the first half of this article we introduced the notion of 10 Building Blocks that can help you build a quality culture within your organization. We continue now with blocks 6 through 10, keeping in mind that these 10 building blocks provide practical ideas to create a quality culture...and that this approach will also guide Top Management onto the path to meet the requirements for the ISO 9001:2015 Standard, clause 5.1.1 Leadership.
Practical Process Approach Part 2 - Website Blog - Feature

The Practical "Process Approach" (Part 2)

January 26, 2016
The last article we did was to provide general information on process approach. Now we would like to provide more specific direction so if you were just starting out you can have a complete picture, or if you have done this work for some time - there may be just pieces of the puzzle that need to be included, enhanced or changed because the organization and it’s customers have changed.

Testimonials

When Subaru of America needed to educate key personnel regarding ISO 14001 environmental certification, we were referred to The Business Resource Centre. To date, The BRC has effectively and cost-effectively trained 26 of our employees as Environmental Internal Auditors. We are very pleased with the results. The “can do” attitude of The BRC’s trainers and staff makes them a pleasure to deal with.

Dave Linfoot | Corporate EMS Coord. & Corporate Vehicle Operations Mgr.Subaru of America

I have worked with your consultants in the past and continue to be impressed with their presentation skills, professional manner and knowledge of QMS. We will definitely be using The BRC’s training courses in the future.

Maria Pemberton | QMS ManagerNatural Resources Canada

We contacted The Business Resource Centre in May for a GAP analysis and the implementation training course. We found this initial session very informative and instrumental in positioning our firm to proceed in a positive effective strategy plan to secure early ISO certification. In August The BRC came back to do an on-site Internal Auditor course for our staff members. On December 7 we were recommended for certification of ISO 9001. We certainly could not have done this without the tremendously useful training and wonderful support from The BRC!

Management TeamKnudsen Engineering

Our company continues to return to The BRC for our training requirements, as they consistently go above and beyond to provide customer satisfaction in the delivery of their product.

Dale Ellis | Quality SpecialistSiemens Milltronics Process Instruments, Inc.

I enjoyed the training and moreover we all benefited from it. Feedback was very positive and I had an opportunity to see them interact and now have a better understanding of support required. No one lost interest and the comprehension was really there. I also benefited from seeing our environmental people interact and their strengths and needs. I would certainly recommend your training to anyone who asks.

Maurice Pestowka | Environmental ManagerAGS Automotive

Thank you for the outstanding service in preparing the material, communicating to us as needed, and providing us with an excellent trainer in regards to the Privacy Training course. I look forward to working with you in the future.

Laura SimeoniRoyal Bank of Canada

The Business Resource Centre is my first choice when planning an ISO training event. They have always provided me with fast and friendly service. Their staff is very flexible and more than willing to customize the training to fit your needs. And to top it off, you can’t beat their prices. Choosing The Business Resource Centre is a no-brainer.

Rick Darling | Quality ManagerRohMax (Degussa) Canada Inc.

Excellent tailoring of the course to our requirements. Students’ mock interviews showed that they had learned it very well. I feel very confident in their ability now to go and perform actual audits. So, I believe, do they!

Rick HillNortel Networks

What an amazing instructor! He just shows so much enthusiasm, genuine interest in the student learning and understanding the material. By far one of the best I have ever had!!

Sebastian LevesquePPG

I just want to express my thanks to The BRC for providing the ISO 17025 Internal Auditor course this past March. I had watched this course for the past three years waiting for an opportunity to attend where there were going to be several attendees. I was looking forward to getting different perspectives from the other people in the industry as 17025 is written for both calibration and testing labs. I was not disappointed. The instructor was excellent with his presentation, he facilitated some interesting discussions and did a good job of covering the course material. It doesn’t matter how many times you go over the standard, you always learn something new and with the different perspectives within the class this was certainly the case. After three years, this course was worth the wait.

Jim Genge | Quality Assurance ManagerCanadian Instrumentation Services Group Ltd. (CISG)

We have been using quality training offered by The Business Resource Centre for a number of years. Training is always provided by competent individuals with experience in the field. Quality is not the most interesting subject; however, we all recognize its positioin in our organizations and still need to understand the rationale behind the standards, processes and tools available to use. It is often the instructors’ experience that provides the much needed real-life context to make the course invaluable.

I took the ISO 9001 Lead Auditor course as part of advancing my certification. The course material is, of course, closely controlled; however, the presentation and in-class discussions truly established an understanding that will allow me to place the context correctly. We were lucky to have participants from a number of industries (automotive, government, telecommunications and standards) which further enhanced the experience. As part of a continuing education program, our company brough in The BRC to instruct a Process Auditing seminar. Although our needs were somewhat unique, this material and the instructor provided welcome insights and sparked interesting discussions in the days following the course as we digested the material. The BRC provides the venue for our continued training growth; coupled with experienced instructors and diverse training locations, we can only see a fruitful future.

Michael David Jones | Operations AssuranceEricsson Canada Inc.

We recently contracted The BRC to do onsite internal auditor training and the feedback that I am getting from my auditors is fantastic. The trainer fulfilled the goals of the training and it has been highly effective.

Jannette MongeonJet Moulding

This is exactly what I am looking for. Thanks so much. You provide an excellent service and have helped me once again. I cannot sing your praises loud enough!

Linda MillerDynamex

I have requested the ISO 9001 Matrix and Audit Checklist that you are offering free of charge in your Quality Review Newsletter. As always, your montly issues are informative and enjoyable to read!

Karla HarriottStellate

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