Question:
My question for you is on our CPQ Sheet, it asks if the parts can be salvaged and then asks for an estimated cost to fix or estimated cost to scrap. Can I take that off the sheet completely?
– Anonymous
Answer:
Based on the copy of the sheet provided, the acronym CPQ probably stands for Cost of Poor Quality. The objective is to manage the non-conformity, then assess the impact on the efficiency and effectiveness of the process. This is completely consistent with the intent of sections 8.7 and 4.4.1 of the ISO 9001:2015 Standard. Presumably, this impact would then be reported as a summary, or indicative of a trend, to management at operational or management review meetings.
The only characteristic I might add is the lost productivity calculation, for the time wasted making the non-conforming product.
You are doing something worthwhile that adds value to the business. Please continue to collect the data and report to management so that decisions can be made to improve the processes and systems based on data rather than suspicion.
– E.J. (Ted) Uffen, BRC Quality Consultant
NOTE
This question appears in Issue #180 of The Quality Review.
