Archive for category: Blog

Do you recall the “Leaping Frog” problem from grade school math? A frog starts in the centre of a pond and tries to hop out, but each leap covers just half the remaining distance to the edge of the pond. Will the frog ever reach land? The answer, of course, is “no”. Although in time he will come frustratingly close, he will always leap just half the distance and will never reach his goal.

In the quality business, we work on a similar principle, but with a strikingly more optimistic outlook…

In Part 1 we laid some groundwork by reminding ourselves that emergency and risk management, at a basic level, involves identifying and evaluating risks…and then making plans to prevent, mitigate or respond.
Here in Part 2 we’ll look at a simple methodology to provide just a little structure to these activities…

The ISO 9001:2015 international standard was officially released in September 2015, and organizations have 3 full years from the date of release to update their QMS to the new requirements. When transitioning to the new version, organizations may consider the following action plan…

To look to the future, the quality profession is revisiting its roots. The question is, “Where is the next generation to help the profession look ahead?” Or, as I like to think of it, “What’s the emoticon for quality?”

I recently attended ASQ’s World Conference on Quality and Improvement where we discussed powerful questions such as, “What will quality look like in 20 years? What will it be called? Will it still be relevant?”