Do you recall the “Leaping Frog” problem from grade school math? A frog starts in the centre of a pond and tries to hop out, but each leap covers just half the remaining distance to the edge of the pond. Will the frog ever reach land? The answer, of course, is “no”. Although in time he will come frustratingly close, he will always leap just half the distance and will never reach his goal.
In the quality business, we work on a similar principle, but with a strikingly more optimistic outlook…
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