8D Problem Solving

Description

Eight Discipline Problem Solving (8D) is a method pioneered by the Ford Motor Company to identify, correct and eliminate recurring problems.  Particularly useful in product and process improvement, 8D focuses on identifying the root cause of a problem and establishing a permanent corrective action.  In this course, participants will learn the basics of the 8D Problem Solving technique through a combination of lecture and team exercises.

Who Should Take It

• Quality Managers
• Quality Team Leaders
• Individuals / team members wanting a better understanding of the 8D problem solving process and tools.

Learning Objectives

• The Problem Solving Process
• An Outline of the 8 Discipline (8D) Process
• Step D0 – Initiating the Process
  • Tools Used During the Initiation Phase
• Step D1 – Establishing the Team
  • The Value of Teamwork
  • The Team Process
• Step D2 – Describing the Problem
  • Creating Problem Statements
  • Creating a Flowchart
  • Creating a Timeline
  • Conducting an Is / Is Not Analysis
  • Conducing Effective Interviews
  • Defining a Real-Life Problem
• Step D3 – Interim Containment Action
• Step D4 – Root Cause Analysis
  • An Overview of the Process
  • Introduction to Cause and Effect Diagrams
  • Developing 5 Why Trees
• Steps D5 and D6 – Selecting, Implementing and Validating Corrective Action
  • General Overview
  • Decision Criteria
  • Team Decision Processes
  • Planning Implementation and Validation
• Step D7 – Preventative Action
  • Understanding Systemic Issues
  • Application of Solutions
• Step D8 – Congratulating the Team and Capturing Lessons Learned

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