Home / Our Services / Training / ISO & Quality / Auditing & Quality Skills / Measuring Customer Satisfaction

Measuring Customer Satisfaction

⚙Overview

Whether as a key element of your Quality Management System, or just as a part of doing good business, monitoring and measuring your customers’ satisfaction is critically important to the success of your organization. Planned contact with the customer can also be one of the best marketing tools or “needs determination” opportunities. This workshop will emphasize the need for everyone in the organization to have an “opportunities” mentality. It also clarifies the importance of determining what to measure, and how to go about establishing and monitoring key measurables.

Full Course Outline

Course Details

Name: Measuring Customer Satisfaction

Duration: 1 day(s)

Sector(s): Auditing & Quality Skills

Discipline(s): Customer Satisfaction

Type: Problem Solving & Continual Improvement

Public Course Dates

This course is available as on-site training only. Click on the On-Site Training tab for more details and to request a quote.

⌂On-Site Training

On-site group training is delivered at your place of business and can be customized to meet your specific requirements. Contact The Business Resource Centre to schedule your next on-site group training event.

Please call 1-888-535-1401 or fill out the form below to request a quote.

👥Public Training

Public training is available for this course. Locations and dates can be found using the form below. Please fill out and submit the form to register for this course.

Course Information
Location*
Date*
Number of Participants*
Please enter a value between 1 and 10.
Participant #1
Name*
FirstLast
Title*
Email*
Cell Phone*
(for emergency contact outside of work hours - inclement weather, etc.)
Participant #2
Name*
FirstLast
Title*
Email*
Cell Phone*
(for emergency contact outside of work hours - inclement weather, etc.)
Participant #3
Name*
FirstLast
Title*
Email*
Cell Phone*
(for emergency contact outside of work hours - inclement weather, etc.)
Participant #4
Name*
FirstLast
Title*
Email*
Cell Phone*
(for emergency contact outside of work hours - inclement weather, etc.)
Participant #5
Name*
FirstLast
Title*
Email*
Cell Phone*
(for emergency contact outside of work hours - inclement weather, etc.)
Participant #6
Name*
FirstLast
Title*
Email*
Cell Phone*
(for emergency contact outside of work hours - inclement weather, etc.)
Participant #7
Name*
FirstLast
Title*
Email*
Cell Phone*
(for emergency contact outside of work hours - inclement weather, etc.)
Participant #8
Name*
FirstLast
Title*
Email*
Cell Phone*
(for emergency contact outside of work hours - inclement weather, etc.)
Participant #9
Name*
FirstLast
Title*
Email*
Cell Phone*
(for emergency contact outside of work hours - inclement weather, etc.)
Participant #10
Name*
FirstLast
Title*
Email*
Cell Phone*
(for emergency contact outside of work hours - inclement weather, etc.)
Company Information
Company Name*
Address 1*
Address 2
Mailing Address (PO Box, etc.)
City*
Province*
Postal Code (ex. N5N5N5)*
Contact Person (responsible for this registration)*
FirstLast
Title*
Work Phone*
Extension (if applicable)
Cell Phone
Contact Email*
Payment Information
Note: Course registration fees are invoiced 2 weeks in advance of course dates. Invoice may be submitted for payment by cheque or paid by credit card. Course fees are not required to be paid in advance of course dates.
Payment Method*
- I intend to pay by company cheque
- I intend to pay by credit card
- Not sure at the moment
Person invoice should be sent to:
Name*
FirstLast
Email*
Phone*
Additional Information
Comments / Questions
Captcha
Please enter the characters shown in the image into the text box above.

Online Training

Online training is available for this course. Please fill out and submit the form to register for this course.

Measuring Customer Satisfaction

Course Details

Public Course Dates

Course Information

Participant #1

Participant #2

Participant #3

Participant #4

Participant #5

Participant #6

Participant #7

Participant #8

Participant #9

Participant #10

Company Information

Payment Information

Additional Information

Share This Page

Course Search

Training Sectors

Latest Posts

Latest Tweets

Follow Us

Contact Information