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Measuring Customer Satisfaction

⚙Overview

Whether as a key element of your Quality Management System, or just as a part of doing good business, monitoring and measuring your customers’ satisfaction is critically important to the success of your organization. Planned contact with the customer can also be one of the best marketing tools or “needs determination” opportunities. This workshop will emphasize the need for everyone in the organization to have an “opportunities” mentality. It also clarifies the importance of determining what to measure, and how to go about establishing and monitoring key measurables.

Full Course Outline

Course Details

Name: Measuring Customer Satisfaction

Duration: 1 day(s)

Sector(s): Auditing & Quality Skills

Discipline(s): Customer Satisfaction

Type: Problem Solving & Continual Improvement

Public Course Dates

This course is available as on-site training only. Click on the On-Site Training tab for more details and to request a quote.

⌂On-Site Training

On-site group training is delivered at your place of business and can be customized to meet your specific requirements. Contact The Business Resource Centre to schedule your next on-site group training event.

Please call 1-888-535-1401 or fill out the form below to request a quote.

👥Public Training

Public training is available for this course. Locations and dates can be found using the form below. Please fill out and submit the form to register for this course.

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Online Training

Online training is available for this course. Please fill out and submit the form to register for this course.

Measuring Customer Satisfaction

Course Details

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