Remote Training – Frequently Asked Questions
Here you can find answers to the most common questions about The BRC’s remote training courses.
Q) How interactive are the training sessions, and what will my experience be like?
The BRC’s live classroom trainings combine presentations, discussions, reference material and group activities to make learning a collaborative experience, and our #1 priority with remote training is to replicate this environment as closely as possible. The main difference to your experience will be participating in the group through the interface of your computer, as opposed to physically occupying the same room.
Presentations – content is driven by a presentation that guides participants through the subject matter.
Discussions – led and moderated by the trainer, participants are encouraged to use online training features to share ideas and examples with the group. This can be done by using the “Chat” feature to message the group, or by “Raising Your Hand” to get the instructor’s attention and then unmuting your microphone to share ideas or ask questions.
Reference Materials – made available before, during and after the session, these materials provide supporting information to help you prepare for the course, complete group activities, and refer back to your training once the course is complete.
Breakout Group Activities – our remote training platform enables “Group Breakout Activities”, which break the larger class into smaller groups to complete assignments. Each group is isolated from each other to collaborate on a task together, with the trainer moving in and out of each group to offer guidance and support. Each group can edit their documents and then present their activity to the larger group, with all of the completed activities logged and saved as part of the post-training reference materials.
Q) Are there “training materials” that come along with BRC remote training courses?
BRC remote training courses are supported with a variety of materials. These include:
- Reference documents for download ahead of time (and printing if desired). This can include information that you are expected to review in preparation for training, and/or materials that will be used to support your learning during the training itself.
- In-class exercises and activities. Participants work in groups to create lists, presentations and diagrams, all of which are retained and then distributed to the group following the completion of training.
- Presentation and notes. A copy of the PowerPoint presentation used as part of the training content, as well as the trainer’s notes for the different topics. These materials will be distributed following the completion of the training and can be used to refer back to course content and discussions.
Q) Why is The BRC’s remote training organized into modules, and how do they work?
When we deliver training in a classroom environment, our courses are organized as 2-day sessions that combine subjects to provide participants with a particular competency that they need. For example, our “ISO 9001:2015 Internal Auditor” course combines 1 day of understanding the ISO 9001:2015 requirements with 1 day of internal auditing skills and techniques to deliver the overall competency of “ISO 9001:2015 Internal Auditor”.
The flexibility and convenience of remote training allows us to present these topics as modules, each offered at separate times and delivered in shorter sessions. Modules can then be combined to establish the same competency that a 2-day classroom course provides. For example, “Understanding ISO 9001:2015 Requirements” remote training can be taken as one module and then combined with “Internal Auditing” remote training to create the overall competency of “ISO 9001:2015 Internal Auditor”.
The ability to mix and match modules allows you to combine topics to create a variety of competencies without duplicating any content. Continuing on the example above, you could then take our “Understanding AS9100 Rev. D Requirements” remote training and combine it with the “Internal Auditing” module you have already taken to create the overall competency of “AS9100 Rev. D Internal Auditor”.
More details can be found HERE.
Q) Is there an order in which modules should be taken?
Remote training modules can be taken in any order. However, our general recommendation is that you take an “Understanding” module first as a way to establish general knowledge of the types of requirements that internal auditors are typically expected to understand and audit against. Having this knowledge before taking the “Internal Auditing” module makes the application of auditing skills more intuitive.
Q) How do I register, and what are my payment options?
Our remote training courses are managed and delivered using the GoToTraining platform, which handles registration in 2 connected steps.
The registration process for remote training courses will first ask for your participant info (details on the person taking the training). You will then be seamlessly connected to PayPal to process payments by Visa, MasterCard, American Express or…of course…a PayPal account.
Providing your registration information without continuing on and completing payment does not fully register you for a course. We will receive notice that you have entered your information but not payment, and we will reach out to contact you about completing payment. The link to join the training course is not sent by the training platform until payment has been confirmed.
NOTE – For extenuating circumstances (e.g. company-sponsored training for which your company will not pay by credit card), please contact us at firstname.lastname@example.org or (888) 535-1401 for assistance with payment options.
Q) Can I register multiple participants for the same course?
Registrations and payments are processed one at a time, and you are able to register as many participants as desired…provided that there are seats available in that course session.
For large groups, you may consider special options that include:
1) Group training presented in person, on site at your organization.
2) A dedicated remote training session scheduled and customized for your group.
For details on both of these options, please contact us at email@example.com or (888) 535-1401.
Q) What is the cancellation policy for remote training courses?
Remote training courses do have a minimum requirement for participants in order to proceed as scheduled. In the event that a scheduled course is cancelled by The BRC due to low enrolment, participants will be given the option to be rescheduled into another course date or have their registration cancelled with a full refund.
In the event that a participant cancels their registration in a scheduled course, the following policy applies:
- Cancellations more than 30 days in advance of the scheduled date are eligible for a full refund with no penalty. Participants may also request a move to different dates with no penalty.
- Cancellations within 30 days of the scheduled date will result in a credit for the full course cost that can be applied to future BRC remote training or classroom training.