Archive for category: Blog

In the first half of this article we introduced the notion of 10 Building Blocks that can help you build a quality culture within your organization. We continue now with blocks 6 through 10, keeping in mind that these 10 building blocks provide practical ideas to create a quality culture…and that this approach will also guide Top Management onto the path to meet the requirements for the ISO 9001:2015 Standard, clause 5.1.1 Leadership.

Processes are intended to be set up so that – whatever the responsibility or mission – there is clarity in the expectation that it will be accomplished. People change, systems change, organizational understanding and expectations change – the one constant is change. The methods that give us the best possibilities for the outcomes we chose, expect and want – come from a clear understanding of how the organization is expected to operate – and then the “assurance” that it in fact operates in that manner.

In my role as a catalyst to help organizations simplify their ISO 9001 Management Systems since 1992, I have used numerous ideas from De Bono. One of his books, ‘Simplicity’ has 10 rules of Simplicity. I realized that they translate perfectly to ISO Management Systems. This article is on a Quality Culture, but it would work just as well for Environmental, Energy, Health and Safety, Information Security or any Management System you are using.

Review our audit scenario and compare your answer to the expert…

“True *Freedom* is not the absence of structure but rather a clear structure which enables people to work within established boundaries in an autonomous and creative way.”

– Rosabeth Moss Kantor

I used a line from a book as an introduction because we will try to bring a perspective on the new requirements around leadership. Once again we want you to do something that is practical…