The Business Resource Centre | Course Types Problem Solving & Continual Improvement

Quality Improvement

⚙Overview

This course is designed to deliver a broad understanding of the different elements that contribute to the continual improvement of quality in an organization.

Participants will be given an introduction to the general requirements of a typical Quality Management System (ISO 9001:2008), as well as the different elements involved in identifying and reducing the Cost of Quality in an organization. The basics of continual improvement are covered in detail, including tools for charting processes as well as analyzing and presenting data. In addition, there is significant time dedicated to the seven steps of problem solving, including techniques for identifying problems, implementing solutions and evaluating effectiveness.

Full Course Outline

Course Details

Name: Quality Improvement

Duration: 2 day(s)

Sector(s): Auditing & Quality Skills

Discipline(s): Quality Improvement

Type: Problem Solving & Continual Improvement

Public Course Dates

This course is available as on-site training only. Click on the On-Site Training tab for more details and to request a quote.

⌂On-Site Training

On-site group training is delivered at your place of business and can be customized to meet your specific requirements. Contact The Business Resource Centre to schedule your next on-site group training event.

Please call 1-888-535-1401 or fill out the form below to request a quote.

👥Public Training

Public training is available for this course. Locations and dates can be found using the form below. Please fill out and submit the form to register for this course.

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Online Training

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Quality Improvement – FOCUS PDCA

November 8, 2013/in Auditing & Quality Skills Quality Improvement Problem Solving & Continual Improvement /by admin

⚙Overview

This course is designed to deliver a broad understanding of the different elements that contribute to the continual improvement of quality in an organization.

Participants will be given a history of, and introduction to, some of the different quality philosophies and methodologies, as well as background instruction on systems, processes and process control. This course then uses the FOCUS PDCA cycle as a framework to deliver in-depth instruction on the process of Quality Improvement, a number of the associated tools and techniques, and some guidance on effectively presenting data and reporting progress.

Full Course Outline

Course Details

Name: Quality Improvement – FOCUS PDCA

Duration: 2-3 day(s)

Sector(s): Auditing & Quality Skills

Discipline(s): Quality Improvement

Type: Problem Solving & Continual Improvement

Public Course Dates

This course is available as on-site training only. Click on the On-Site Training tab for more details and to request a quote.

⌂On-Site Training

On-site group training is delivered at your place of business and can be customized to meet your specific requirements. Contact The Business Resource Centre to schedule your next on-site group training event.

Please call 1-888-535-1401 or fill out the form below to request a quote.

👥Public Training

Public training is available for this course. Locations and dates can be found using the form below. Please fill out and submit the form to register for this course.

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Introduction to Root Cause Analysis

November 8, 2013/in Auditing & Quality Skills Root Cause Analysis Problem Solving & Continual Improvement /by admin

⚙Overview

Introduction to Root Cause Analysis

Course Description

Jumping to conclusions without understanding the true origin and source of problems often leads to wasted time and resources. “Root Cause Analysis” is a method of problem solving that involves searching backwards from an undesirable event or outcome to identify its true causes.

This specialized, introductory course addresses some basic elements of the Root Cause Analysis approach to problem solving, with a specific focus on Cause & Effect Diagrams (Ishikawa) and the 5 Whys approach.

Through a combination of presentation, discussion and instructor-led exercises, participants will review the key principles of problem solving and Root Cause Analysis and will practice using Cause and Effect Diagrams as well as the 5 Whys Technique to identify the ultimate causes of problems.

Who Should Take It

Individuals with responsibility for identifying and solving everyday problems, nonconformities, customer complains and other issues. This includes, but is not limited to:

Shift Supervisors
Lead Hands
ISO Coordinators, Quality Managers & Management Representatives
Members of the Quality Team and/or Internal Audit Team

Learning Objectives

Understand the causes of ineffective problem solving and how it affects both individuals and the organization.
Understand the key principles of effective problem solving.
Use Cause and Effect Diagrams (Ishikawa Diagrams) to identify major factors contributing to a problem, as well as possible causes for those factors.
Confirm relevant Cause/Effect relationships using the “5 Whys” technique.

Course Outline

Organizational Perspectives
- Overview of Basics (Processes, Problems and Solutions)
- Why Does Problem Solving Fail?
Problems
- Types of Problems
- Approach to Problem Solving

Understanding Root Cause Analysis
- Definition
- Goals and Objectives
- Inventory of Available Tools
Causes and Effects
- The Cause and Effect Principle
Cause and Effect Diagrams (a.k.a. “Ishikawa Diagrams” or “Fishbone Diagrams”)
- 4 Steps to Cause and Effect Diagrams
  - Step 1 – Identifying the Problem
  - Step 2 – Identifying the Major Factors
  - Step 3 – Identifying Possible Causes
  - Step 4 – Analyzing the Diagram
The 5 Whys
- The 5 Why Approach
- Questioning the Question
- Using the 5 Why Approach to Identify Root Causes

Prerequisites

None. This is an introductory course.

Click Here for the Full Course Outline

Course Details

Name: Introduction to Root Cause Analysis

Duration: 1 day(s)

Sector(s): Auditing & Quality Skills

Discipline(s): Root Cause Analysis

Type: Problem Solving & Continual Improvement

Public Course Dates

This course is available as on-site training only. Click on the On-Site Training tab for more details and to request a quote.

⌂On-Site Training

On-site group training is delivered at your place of business and can be customized to meet your specific requirements. Contact The Business Resource Centre to schedule your next on-site group training event.

Please call 1-888-535-1401 or fill out the form below to request a quote.

👥Public Training

Public training is available for this course. Locations and dates can be found using the form below. Please fill out and submit the form to register for this course.

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8D Problem Solving

November 6, 2013/in Automotive, Manufacturing Services 8D Problem Solving Problem Solving & Continual Improvement /by admin

⚙Overview

Description

Eight Discipline Problem Solving (8D) is a method pioneered by the Ford Motor Company to identify, correct and eliminate recurring problems. Particularly useful in product and process improvement, 8D focuses on identifying the root cause of a problem and establishing a permanent corrective action. In this course, participants will learn the basics of the 8D Problem Solving technique through a combination of lecture and team exercises.

Who Should Take It

Quality Managers
Quality Team Leaders
Individuals / team members wanting a better understanding of the 8D problem solving process and tools.

Learning Objectives

The Problem Solving Process
An Outline of the 8 Discipline (8D) Process
Step D0 – Initiating the Process
- Tools Used During the Initiation Phase
Step D1 – Establishing the Team
- The Value of Teamwork
- The Team Process
Step D2 – Describing the Problem
- Creating Problem Statements
- Creating a Flowchart
- Creating a Timeline
- Conducting an Is / Is Not Analysis
- Conducing Effective Interviews
- Defining a Real-Life Problem
Step D3 – Interim Containment Action
Step D4 – Root Cause Analysis
- An Overview of the Process
- Introduction to Cause and Effect Diagrams
- Developing 5 Why Trees
Steps D5 and D6 – Selecting, Implementing and Validating Corrective Action
- General Overview
- Decision Criteria
- Team Decision Processes
- Planning Implementation and Validation
Step D7 – Preventative Action
- Understanding Systemic Issues
- Application of Solutions
Step D8 – Congratulating the Team and Capturing Lessons Learned

Click Here for the Full Course Outline

Course Details

Name: 8D Problem Solving

Duration: 1 day(s)

Sector(s): Automotive, Manufacturing Services

Discipline(s): 8D Problem Solving

Type: Problem Solving & Continual Improvement

Public Course Dates

This course is available as on-site training only. Click on the On-Site Training tab for more details and to request a quote.

⌂On-Site Training

On-site group training is delivered at your place of business and can be customized to meet your specific requirements. Contact The Business Resource Centre to schedule your next on-site group training event.

Please call 1-888-535-1401 or fill out the form below to request a quote.

👥Public Training

Public training is available for this course. Locations and dates can be found using the form below. Please fill out and submit the form to register for this course.

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Root Cause Analysis

November 6, 2013/in Auditing & Quality Skills Root Cause Analysis Problem Solving & Continual Improvement /by admin

⚙Overview

This course covers the Root Cause Analysis method of problem solving that focuses on solving problems by identifying and correcting the root cause(s), as opposed to treating the symptoms. Participants will receive an overview of problem solving techniques and approaches, as well as detailed instruction on the different tools and techniques used as part of the Root Cause Analysis approach.

Full Course Outline

Course Details

Name: Root Cause Analysis

Price: $995

Duration: 2 day(s)

Sector(s): Auditing & Quality Skills

Discipline(s): Root Cause Analysis

Type: Problem Solving & Continual Improvement

Public Course Dates

This course is available as on-site training only. Click on the On-Site Training tab for more details and to request a quote.

⌂On-Site Training

On-site group training is delivered at your place of business and can be customized to meet your specific requirements. Contact The Business Resource Centre to schedule your next on-site group training event.

Please call 1-888-535-1401 or fill out the form below to request a quote.

👥Public Training

Public training is available for this course. Locations and dates can be found using the form below. Please fill out and submit the form to register for this course.

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Basics of Problem Solving & Continual Improvement

November 6, 2013/in Auditing & Quality Skills Root Cause Analysis Problem Solving & Continual Improvement /by admin

⚙Overview

This course is intended to meet the Continual Improvement requirements of any quality management system, including the ISO 9001:2008 standard. Participants will be provided with a practical approach to understanding and implementing continual improvement activities. Course material includes a basic understanding of concepts, as well as detailed instruction on the necessary structure for these activities to be successful and the methods participants can utilize to begin using their new skills immediately.

Full Course Outline

Course Details

Name: Basics of Problem Solving & Continual Improvement

Duration: 2 day(s)

Sector(s): Auditing & Quality Skills

Discipline(s): Root Cause Analysis

Type: Problem Solving & Continual Improvement

Public Course Dates

This course is available as on-site training only. Click on the On-Site Training tab for more details and to request a quote.

⌂On-Site Training

On-site group training is delivered at your place of business and can be customized to meet your specific requirements. Contact The Business Resource Centre to schedule your next on-site group training event.

Please call 1-888-535-1401 or fill out the form below to request a quote.

👥Public Training

Public training is available for this course. Locations and dates can be found using the form below. Please fill out and submit the form to register for this course.

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Process Mapping, Problem Solving & Continual Improvement

November 6, 2013/in Auditing & Quality Skills Process Mapping Process Control & Improvement, Problem Solving & Continual Improvement /by admin

⚙Overview

This course provides an understanding of the interrelated subjects of Process Mapping, Problem Solving and Continuous Improvement. Participants will learn the practical techniques required to develop Process Maps and use Process Mapping as a tool for process analysis and improvement within the organization. Different problem solving methodologies are introduced as a point of reference, but the focus will be on specific tools and how they can be used to solve problems and drive continual improvement.

Full Course Outline

Course Details

Name: Process Mapping, Problem Solving & Continual Improvement

Duration: 2 day(s)

Sector(s): Auditing & Quality Skills

Discipline(s): Process Mapping

Type: Process Control & Improvement, Problem Solving & Continual Improvement

Public Course Dates

This course is available as on-site training only. Click on the On-Site Training tab for more details and to request a quote.

⌂On-Site Training

On-site group training is delivered at your place of business and can be customized to meet your specific requirements. Contact The Business Resource Centre to schedule your next on-site group training event.

Please call 1-888-535-1401 or fill out the form below to request a quote.

👥Public Training

Public training is available for this course. Locations and dates can be found using the form below. Please fill out and submit the form to register for this course.

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Measuring Customer Satisfaction

November 6, 2013/in Auditing & Quality Skills Customer Satisfaction Problem Solving & Continual Improvement /by admin

⚙Overview

Whether as a key element of your Quality Management System, or just as a part of doing good business, monitoring and measuring your customers’ satisfaction is critically important to the success of your organization. Planned contact with the customer can also be one of the best marketing tools or “needs determination” opportunities. This workshop will emphasize the need for everyone in the organization to have an “opportunities” mentality. It also clarifies the importance of determining what to measure, and how to go about establishing and monitoring key measurables.

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Course Details

Name: Measuring Customer Satisfaction

Duration: 1 day(s)

Sector(s): Auditing & Quality Skills

Discipline(s): Customer Satisfaction

Type: Problem Solving & Continual Improvement

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This course is available as on-site training only. Click on the On-Site Training tab for more details and to request a quote.

⌂On-Site Training

On-site group training is delivered at your place of business and can be customized to meet your specific requirements. Contact The Business Resource Centre to schedule your next on-site group training event.

Please call 1-888-535-1401 or fill out the form below to request a quote.

👥Public Training

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