ISO 9001:2015
Clause 8 – Operation
This article covers how we meet customer needs and expectations. You may recall from earlier articles that we are back to the ISO 9001:2008 draft language for what we now call “customer requirements.
Let’s see if “needs and expectations” makes it to the finish line this time around!
10 Ways Leaders Can Drive Continual Improvement
Leaders play a critically important role in creating the environment in which continual improvement happens.
By making adjustments in the way they lead in a disciplined and routine manner, leaders have the ability to affect a major shift to a culture of continual improvement…
View This Newsletter in PDF Format
The Quality Review is also available as a .pdf file that can be downloaded and printed.
To download and view this newsletter as a .pdf file, please CLICK HERE.
Nationwide Public Course Schedule
Our Public Course Training Schedule is now available for July – December, 2014.
CLICK HERE FOR THE FULL SCHEDULE
A sample listing of upcoming courses…
Edmonton, AB
Understanding & Implementing ISO 9001:2015 – September 24-25
ISO 9001:2008 Internal Auditor – October 5-6
Halifax, NS
Understanding & Implementing ISO 9001:2015 – October 5-6
Understanding & Transitioning to ISO 14001:2015 – October 13-14
ISO 9001:2008 Internal Auditor – October 26-27
Root Cause Analysis – November 24-25
Mississauga, ON
AS9100 Rev. C Internal Auditor – September 24-25
Understanding & Implementing ISO 9001:2015 – September 28-29
ISO 13485:2003 Internal Auditor – October 19-20
Root Cause Analysis – November 9-10
Ottawa, ON
ISO 9001:2008 Internal Auditor – September 22-23
ISO 17025:2005 Internal Auditor – October 22-23
Understanding & Implementing ISO 9001:2015 – November 5-6
Saint John, NB
Understanding & Implementing ISO 9001:2015 – October 5-6
Root Cause Analysis – December 10-11
Winnipeg, MB
Root Cause Analysis – October 7-8
ISO 17025:2005 Internal Auditor – October 22-23
Understanding & Implementing ISO 9001:2015 – October 29-30
Vancouver, BC
Understanding & Implementing ISO 9001:2015 – October 28-29
Integrated ISO 9/14/18 Internal Auditor – November 2-4
ISO 9001:2008 Internal Auditor – November 19-20