Clause 8 – Operation
This article covers how we meet customer needs and expectations. You may recall from earlier articles that we are back to the ISO 9001:2008 draft language for what we now call “customer requirements.
Let’s see if “needs and expectations” makes it to the finish line this time around!
10 Ways Leaders Can Drive Continual Improvement
By making adjustments in the way they lead in a disciplined and routine manner, leaders have the ability to affect a major shift to a culture of continual improvement…
The Quality Review is also available as a .pdf file that can be downloaded and printed.
To download and view this newsletter as a .pdf file, please CLICK HERE.
Nationwide Public Course Schedule
Our Public Course Training Schedule is now available for July – December, 2014.
A sample listing of upcoming courses…
Understanding & Implementing ISO 9001:2015 – October 5-6
Understanding & Transitioning to ISO 14001:2015 – October 13-14
ISO 9001:2008 Internal Auditor – October 26-27
Root Cause Analysis – November 24-25
AS9100 Rev. C Internal Auditor – September 24-25
Understanding & Implementing ISO 9001:2015 – September 28-29
ISO 13485:2003 Internal Auditor – October 19-20
Root Cause Analysis – November 9-10