Our complimentary resources provide practical advice, tools and templates in the areas of Quality Management, Business Systems and Management Skills.
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Resources List
Quality Management Resources
Auditing & Quality Skills
- 3rd Party Auditor Conflict of Interest
- 5 Tips to Prepare for a Registration Audit
- 10 Tips for Internal Auditors & Quality Managers
- A Guide to Becoming a Lead Auditor
- Added-Value Audits vs. Consulting
- Auditor Guidance – Auditing a QMS With Minimum Documentation
- Auditor Guidance – Auditing ‘Competence’ and ‘Effectiveness’
- Auditor Guidance – Auditing Continual Improvement
- Auditor Guidance – Auditing Customer Communications
- Auditor Guidance – Auditing Customer Complaints
- Auditor Guidance – Auditing Customer Feedback Processes
- Auditor Guidance – Auditing Effectiveness of Internal Audits
- Auditor Guidance – Auditing Electronic-Based Management Systems
- Auditor Guidance – Auditing Internal Communications
- Auditor Guidance – Auditing ISO 9001 Clause 7.6 – Monitoring and Measuring Equipment
- Auditor Guidance – Auditing Preventive Action
- Auditor Guidance – Auditing Procurement and Supply Chain Processes
- Auditor Guidance – Auditing Quality Policy, Objectives and Management Review
- Auditor Guidance – Auditing Service Organizations
- Auditor Guidance – Auditing Statutory and Regulatory Requirements
- Auditor Guidance – Auditing the Design and Development Process
- Auditor Guidance – Auditing the Management of Resources
- Auditor Guidance – Auditing Top Management Processes
- Auditor Guidance – Auditing ‘Where Appropriate’ Requirements
- Auditor Guidance – Collecting Audit Evidence
- Auditor Guidance – Documenting a Nonconformity
- Auditor Guidance – Following the Audit Trail
- Auditor Guidance – Guidance on Cultural Aspects of Auditing
- Auditor Guidance – Identification of Processes
- Auditor Guidance – Understanding the Process Approach
- Auditor Guidance – Writing Audit Reports
- Code of Conduct for Internal Auditors
- Demonstrating Conformity to the ISO 9001 Standard
- Demonstrating the Traceability of Measurement Results
- Determination of the ‘Where Appropriate’ Processes
- Determining the Scope of a QMS
- Expected Outcomes for Certification to ISO 9001 & 14001
- First, Second and Third Party Audits
- Guidance for Reviewing and Closing Nonconformities
- How Third Party Auditors Should Deal with Consultants
- How to Add Value During the Audit Process
- IAF Guide for Duration of QMS & EMS Audits
- Internal Audit Process – Pocket Card (PowerPoint)
- Internal Audit Process – Pocket Card (Printable Copy)
- Making Effective Use of ISO 19011
- Measuring QMS Effectiveness and Improvements
- Output Matters!
- Qualities to Look For When Selecting an Audit Team
- Required Knowledge and Skills for Management System Auditors
- Role and Value of the Audit Checklist
- Sample Audit Questions Asked by Registrar Auditors
- Sample Audit Questions for Management Responsibility
- Sample Continual Improvement Record Sheet (Reference Copy)
- Sample Continual Improvement Record Sheet (Template)
- Sample Internal Audit Procedure
- Sample Internal Audit Report Form (Reference Copy)
- Sample Internal Audit Report Form (Template)
- Sample Internal Audit Report Format
- Sample Internal Audit Schedule (Reference Copy)
- Sample Management Review Checklist (Reference Copy)
- Sample Management Review Checklist (Template)
- Sample Measurement, Analysis & Improvement Report (Reference Copy)
- Sample Measurement, Analysis & Improvement Report (Template)
- Secrets to Surviving an Audit (For Employees & Team Members)
- Summary of the Changes to the ISO 19011:2011 Standard
- The Most Common Audit Problems
- The Need for a 2 Stage Approach to Auditing
- The Quality Manager’s Audit Responsibilities
- Tips for the Auditor on How to Add Value
- Using Technical Experts on an Audit Team
Quality Management / ISO 9001
Health & Safety Management
- Guidelines for Health & Safety Policy Statement
- Health & Safety – Sample Appendix
- Health & Safety – Sample Procedure
- How to Conduct Workplace Inspections
- IAPA – Workplace Hazard Assessment Form
- IAPA – Workplace Inspection Recording Form (Reference Copy)
- IAPA – Workplace Inspection Recording Form (Template)
- Implementing OHSAS 18001 – Pitfalls to Avoid
- OHSAS 18001:2007 – Glossary of Terms
- Steps to Implementing an OHSAS
- The Evolution & Benefits of OHSAS 18001
- The Hazard Symbols of WHMIS
Environmental Management
- An Overview of ISO 14001
- Comparison of ISO 14001:2004 with ISO 9001:2008
- Comparison Table – RC14001 – 2005 to 2008
- How Did The EMS Evolve?
- ISO 14001:2004 Glossary of Terms
- Responsible Care Fact Sheet
- Steps to Implementing IOS 14001:2004
- Summary of Changes – ISO 14001:1996 to ISO 14001:2004
- What is RC14001 and RCMS?
Aerospace / AS9100
- Article – Aerospace Standard for Maintenance, Repair & Overhaul Services Improves Safety
- Article – AS9101 & Intended Good Consequences of PEAR
- AS9100 – Published Standards – As of 2013.01.07
- AS9100 Auditor Guidance Material
- AS9100 Rev. C – Changes & Rationale
- AS9100 Rev. C – Clarifications
- AS9100 Rev. C – Comparison with Rev. A
- AS9100 Rev. C – Comparison with Rev. B
- AS9100 Rev. C – FAQs
- AS9100 Rev. C – Revision Overview
- AS9101 Rev. D – FAQs
- AS9101 Rev. D – New Requirements
- AS9101 Rev. D – Revision Overview
- AS9110 Rev. B – FAQs
- AS9110 Rev. B – Revision Overview
- AS9120 Rev. A – Revision Overview
- Changes to AS9100, AS9110 & AS9120
- Guidance on Risk Management
- NADCAP – What Is it?
- Sample PEAR Report (Reference Copy)
- Sample PEAR Report (Template)
Automotive Quality Management
Medical Devices / ISO 13485
- 5 Tips for Passing Your FDA Audit with Confidence
- Comparison of ISO 13485 & FDA CFR 820
- Comparison of ISO 13485:2003 and ISO 9001:2008
- Historical Comparison of ISO 13485 Standards
- Introduction to Risk-Hazard Analysis for Medical Devices
- Medical Device Regulatory Process in Canada
- Relationship Between FDA CFR 820 and ISO 9001
- Sample Process-Requirements Matrix – ISO 13485:2003 (Reference Copy)
- Sample Process-Requirements Matrix – ISO 13485:2003 (Template)
- Secrets to Surviving an Audit of Your ISO 13485 QMS
Testing & Calibration / ISO 17025
- 10 Tips for Proper Pipetting Techniques
- Accreditation Bodies for ISO 17025 Systems
- Achieving Quality in a Laboratory Environment
- Beginner’s Guide to Uncertainty of Measurement
- CALA Measurement of Uncertainty Policy
- Checklist for ISO 17025 Audits
- Good Laboratory Pipetting Guide (Thermo Scientific)
- Work Procedure Requirements for ISO 17025
Problem Solving & Continual Improvement
- Conducting a Cost of Quality Review
- Continual Improvement – Series of Articles
- Continual Improvement Tools – Series of Articles
- Cost of Quality – Definition and Formulas
- Cost of Quality Overview (American Society of Quality)
- Joseph Juran’s 10 Steps to Continuous Improvement
- Problem Selection Worksheet (Reference Copy)
- Problem Selection Worksheet (Template)
- QMS Data Analysis Chart (Reference Copy)
- QMS Data Analysis Chart (Template)
- Root Cause Analysis – Series of Articles
- Sample 8D Process Report Form (Reference Copy)
- Sample 8D Process Report Form (Template)
- Sample Cause and Effect Diagram
- Sample Corrective & Preventive Action Form (Reference Copy)
- Sample Corrective & Preventive Action Form (Template)
- MORE Sample Corrective & Preventive Action Forms (Reference Copy)
- MORE Sample Corrective & Preventive Action Forms (Template)
- Sample Preventive Action Procedure (Reference Copy)
- Sample Preventive Action Procedure (Template)
- Sample Supplier Evaluation Questionnaire (Reference Copy)
- Sample Supplier Evaluation Questionnaire (Template)
- Understand the Why Side of Your Business
Process Control & Improvement
Customer Satisfaction
- 5 Critical Concepts for Customer Satisfaction
- 7 Steps to Dealing With Unhappy Customers
- The 7 Types of Customer Expectations
- Customer Satisfaction – Collection of Articles
- Customer Service Inside and Out – A Complete Guide
- Sample of a Brief Customer Survey
- Sample Questions for Customer Satisfaction Surveys
- Sources for Obtaining Customer Feedback
- Tips for Developing Surveys
- Using Focus Groups
Management Skills Resources
Communication Skills
Conflict Resolution & Adversity
Decision Making
Employee Development & Training
Handling Pressure & Stress
Management & Leadership
- 10 Common Management Mistakes
- 10 Principles of Successful Delegation
- 10 Tips for Motivating Employees
- Avoiding Micromanagement
- Creating Sensible Rules
- Ethical Leadership
- How to Provide Constructive Feedback
- How to Stand Up for Your People
- Leadership Styles
- Management by Wandering Around (MBWA)
- Setting SMART Goals & Objectives
- The Manager as a Coach
Negotiation
Personal Development
Teamwork & Team Building
Time Management
- 6 Simple Steps to Better Time Management
- 7 Steps to Effective Scheduling
- 8 Tips for Managing Interruptions
- 10 Common Time Management Mistakes
- 10 Ways to Minimize Distractions
- All About To-Do Lists
- How to Manage Email Effectively
- How to Overcome Procrastination
- Interrupters Log
- Prioritization
- Prioritized To-Do List
